Ross Shafer

Growing Market Share through Fresh Practices and Embracing Change

Pick Ross’ Brain: Do you need a bold voice to help you influence your team to embrace change? Do you want fresh strategies and tactics – from other industries – that would likely revolutionize yours? Do you need to re-energize your team to renew hope and initiate more profitable actions? Then, you need to pick Ross Shafer’s brain.

Expertise: Ross is usually brought into an organization to offer a fresh approach to growth. Ross is a student of the human condition and how the culture influences buying habits. When social events or technology cause culture shifts, those shifts can dramatically affect how and when people buy from you. Ross is at the tip-of-the-research-spear for spotting those trends…and then coaching you how to leverage those trends to grab more market share from your competitors.

Experience: Ross is a 6-time Emmy Award winning TV producer / personality who, in 1994, shifted his energy & enthusiasm for understanding human behavior to create a series of human resource training films on customer service, leadership, & motivation.

To date, Ross has written (14) HR films and four highly regarded business books, Nobody Moved Your Cheese, The Customer Shouts Back, Are You Relevant? and Grab More Market Share. 

As the keynote speaker for 75+ major corporate conferences/year, Ross is one of the nation’s most sought after speaker/consultants in the areas of motivating the workforce, customer service, voice of the customer, creating service cultures, attacking market share growth, innovative practices, and confident leadership decision-making.

Who Hires Ross: His clients span across all industries (automotive, energy, MLM, retail, manufacturing, healthcare & pharma, IT & software, insurance, food service & lodging hospitality, union representation, engineering, et al. Some of his more notable clients include: Hilton Hotels, Microsoft, Intel, Chrysler, PPG, Ford, Auto Zone, Meritage Homes, Honeywell, IBEW, Carl’s Jr./Hardees, Century 21, McCormick & Schmicks, Cox Communications, Chevron, Shell, Allstate, Progressive Direct Insurance, Fiserv, Charles Schwab, Farmers, Marriott, Kana Software, Met Life, McKesson, Pfizer, Costco, Sprint, Bloomindales, Boeing, Wells Fargo, Bayer, and hundreds more.

Fee: $475/hour via phone, Skype, IM, or Face Time
Half Day: $7,500 at his location in Denver, Colorado