Jeff Munks

Do you want to explore a Global branding strategy? Do you want to revolutionize your organizational communication? Then, you need to pick Jeff’s brain.

Who Hires Jeff? Jeff’s clients include AT&T, the Bank of New York, CommsFirst, Afterburner Seminars, Applied Biosystems, Bell Laboratories, the United States Air Force, the United States Navy, Jeff has been hired by100 cities and counties across the United States, the United States Partnership for Peace Training and Education Center, the United States Defense Manpower and Data Center and many more organizations, both public and private.

By example, in Bosnia and Herzegovina, he developed a program titled, “Collaborative Strategic Leadership in Complex Environments” that is helping the many agencies and organizations struggling to complete the job of clearing land mines from that country. Back in the U.S., Jeff consulted with a software development firm in California that wants to develop new commercial market opportunities worldwide. He has been engaged in projects from a one-on-one executive coaching engagement with a police chief – to writing a successful $1M endowment proposal for a not-for-profit organization serving the life-long learning needs of older Americans. And Jeff just completed a seven-month engagement with the City of Salinas, California, helping staff deal constructively with the impact of multiple rounds of layoffs due to extreme budget conditions.

Experience: Jeff’s 25 years of experience and significant success place him at the head of a very small line of people who have demonstrated a consistent ability to thrive and succeed in ambiguous environments’ characterized by seemingly intractable challenges.

To help police deal more effectively with the myriad of languages spoken on the streets of California, Jeff and a colleague created a brand new industry; over-the-phone-interpreting, and started a little business that would launch a revolution in human communication. Today, Language Line Services provides interpreters over the phone in 175 languages supporting the language access needs of police and fire departments, hospitals and 911 centers throughout the United States and Canada. With nearly 6,000 interpreters working from their homes around the clock and around the world, Language Line makes it possible to have a skilled interpreter with you no matter where you are as long as you can touch the network.

Jeff and his partner sold Language Line to AT&T in 1989. At that time, Jeff stayed behind as CEO and helped lead that company to nearly 4,000% growth over the next five years, culminating with winning the prestigious Malcolm Baldridge National Quality Award. Today, Language Line is valued at well over $1B USD and Jeff has accomplished equally amazing things in many other domains; like securing venture capital funding to start one of the world’s first eLearning companies in 1998. Assembling a team of brilliant software developers, Jeff was the principal architect for Arista Knowledge Systems, mapping middleware that translated the differences between competing learning management systems. Jeff sold Arista to DigitalThink, Inc.

Jeff’s helped the banking industry in China prepare for WTO accession in 2001. As an assistant dean at San Francisco State University, Jeff led the creation of an executive development program for senior leaders of China’s state-run banking system, helping them learn to compete with western banking products, services and practices.

Back home, Jeff accepted an appointment to serve as the Deputy Executive Learning Officer for the United States Navy. In that capacity, he helped architect and build Flag University, a program designed to provide career-long executive development opportunities for Navy admirals. He personally oversaw and program-managed the new admiral orientation program, a two-week intensive residential learning experience based at a remote government facility in the woods of West Virginia.
Fee: $375/hour via phone, Skype, IM, Face Time, web conferences
Half Day: $5,000 at his location in Northern California