Jeanne Bliss

Voice of the Customer & Net Promotor Score Expert

Pick Jeanne’s Brain: Do you want to create a company-wide customer experience culture that sustains? Do you want to know how to accelerate your “voice of the customer” program to positively impact your ROI metrics? Do you want to inculcate the highly successful Net Promoter customer evaluation system?

Do you want to create (and coach) a Chief Customer Officer? Do you want a corporate culture turns your organization into a beloved company? Then, you need to pick Jeanne’s brain.

Who Hires Jeanne? The short answer is everybody! She has driven 95% loyalty rates; changing customer experiences from small companies of 15 employees…up to 50,000 employee organizations. Jeanne has done deep dive consulting with some of the nation’s most beloved customer service oriented companies like Zappos.com, Lands End, Microsoft, BC Hydro, Monsanto, Johnson & Johnson, Chase Bank, Canada Post, Cardinal Health, AAA, Symantec, MySpace, Yahoo, Liquidnet, TD Ameritrade and hundreds of others.

Experience: For 25 years, Jeanne has brought her focused study to the area of customer service at the highest levels. She has held C-Suite positions at Microsoft, Lands End, Coldwell Banker, Mazda, and Allstate Insurance; where she has been able to dramatically influence and change customer retention and growth.

Her passion and expertise drives past the morass of politics and profusion of reasons why the customer work just isn’t getting done. Jeanne is also the author of I Love You More Than My Dog (Five Decisions that Drive Extreme Customer Loyalty In Good Times and Bad) and Chief Customer Officer (Getting Past Lip Service to Passionate Action)

Her company, CustomerBLISS, helps customer leaders and their companies transform thinking by bringing the silo-based operations together to understand the customer perspective. As your customer experience consultant, Jeanne helps you gain consensus on the desired experience and required hand-offs for optimum performance—and ultimately, quantify, prioritize, and overcome the issues creating a chasm between your company and its customers. What you’ll get is straight talk, no-holds-barred feedback on what’s getting in your way and field-tested approaches for growing your customer base and engaging your organization.

Fee: $625/hour via phone, Skype, IM, Face Time
Half Day:
$7,500 at her location in Southern California

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